Terms & Conditions

1. Agreement to Terms

Welcome to ThreatReaper.ai (“ThreatReaper,” “we,” “us,” or “our“). These Terms and Conditions (“Terms,” “Terms of Service“) govern your access to and use of our AI-powered security platform, website, APIs, and related services (collectively, the “Services“).

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you do not have permission to access the Services.

IMPORTANT: These Terms contain an arbitration clause and class action waiver that affects your legal rights. Please read Section 18 carefully.

2. Definitions

3. Account Registration and Eligibility

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Services. By using the Services, you represent and warrant that you meet these requirements.

3.2 Account Creation

To access certain features, you must create an account. You agree to:

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials. ThreatReaper will not be liable for any loss or damage arising from your failure to protect your account information.

4. License and Access Rights

4.1 License Grant

Subject to your compliance with these Terms and payment of applicable fees, ThreatReaper grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.

4.2 License Restrictions

You agree NOT to:

4.3 API Usage

API access is subject to rate limits and usage quotas based on your Subscription Plan. Excessive API usage may result in throttling or additional charges.

5. Acceptable Use Policy

You agree to use the Services only for lawful purposes and in accordance with these Terms. Prohibited activities include:

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account.

6. Subscription Plans and Fees

6.1 Pricing

Subscription fees are based on your selected plan and are billed in advance on a monthly or annual basis. Current pricing is available at threatreaper.ai/pricing.

6.2 Payment Terms

6.3 Price Changes

We reserve the right to modify pricing with 30 days’ notice. Price changes will not affect your current subscription period but will apply upon renewal.

6.4 Free Trials

Free trials are offered at our discretion and are limited to one per customer. We may require payment information to start a trial. If not canceled before the trial ends, you will be charged for the subscription.

6.5 Overages

Usage exceeding your plan limits may incur additional charges. We will notify you when you approach or exceed limits.

7. Customer Data and Intellectual Property

7.1 Ownership of Customer Data

You retain all ownership rights to your Customer Data. By using the Services, you grant ThreatReaper a limited, worldwide license to host, store, process, and analyze Customer Data solely to provide the Services and improve our AI models (in anonymized, aggregated form as described in our Privacy Policy.

7.2 Data Responsibility

You are responsible for:

7.3 ThreatReaper Intellectual Property

The Services, including all software, algorithms, AI models, documentation, trademarks, and related intellectual property, are owned by ThreatReaper and protected by copyright, trademark, and other laws. No rights are granted except as explicitly stated in these Terms.

7.4 Feedback

If you provide feedback, suggestions, or ideas about the Services, you grant ThreatReaper a perpetual, irrevocable, royalty-free license to use and incorporate such feedback without any obligation to you.

8. Data Privacy and Security

We take data privacy and security seriously. Our data handling practices are detailed in our Privacy Policy, which is incorporated into these Terms by reference.

Security Measures: We implement industry-standard security measures, including encryption, access controls, and monitoring. However, no system is 100% secure, and you acknowledge the inherent risks of transmitting data over the Internet.

Data Processing Agreement (DPA): For enterprise customers subject to GDPR or similar regulations, we offer a Data Processing Agreement. Contact us at [email protected] to execute a DPA.

9. Service Level Agreement (SLA)

9.1 Uptime Commitment

We strive to maintain 99.99% uptime for our Services (excluding scheduled maintenance). Uptime guarantees vary by plan:

9.2 Scheduled Maintenance

We may perform scheduled maintenance with advance notice. Scheduled maintenance is excluded from uptime calculations.

9.3 Service Credits

If we fail to meet our uptime commitment (Enterprise plans only), you may be eligible for service credits. Credits must be requested within 30 days of the incident and are your sole remedy for downtime.

10. Support and Maintenance

Support levels vary by plan:

We regularly update and maintain the Services to improve performance, add features, and address security issues. Updates are applied automatically and may temporarily interrupt service.

11. Term and Termination

11.1 Term

These Terms commence when you first access the Services and continue until terminated by either party.

11.2 Termination by You

You may terminate your account at any time through account settings or by contacting us. Termination will be effective at the end of your current billing period. No refunds will be provided for early termination.

11.3 Termination by Us

We may suspend or terminate your access immediately without notice if:

11.4 Effect of Termination

Upon termination:

11.5 Data Retrieval

You may request a copy of your Customer Data within 30 days after termination. After this period, we have no obligation to retain or provide your data.

12. Warranties and Disclaimers

12.1 Our Warranties

We warrant that:

12.2 Disclaimer of Warranties

Except as expressly stated in these terms, the services are provided “as is” and “as available” without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

We do not warrant that:

12.3 AI Limitations

You acknowledge that AI systems, including ours, have limitations and may produce incorrect, incomplete, or biased results. You are responsible for reviewing and validating all AI-generated outputs before relying on them for critical decisions.

13. Limitation of Liability

To the maximum extent permitted by law, in no event shall ThreatReaper, its affiliates, officers, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or related to your use of or inability to use the services, even if we have been advised of the possibility of such damages.

Aggregate Liability Cap: Our total liability to you for all claims arising from or related to these Terms or the Services will not exceed the greater of:

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless ThreatReaper and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from:

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of such claims.

15. Third-Party Services and Integrations

Our Services may integrate with or link to third-party services, APIs, or websites. We are not responsible for:

Your use of third-party services is at your own risk and subject to their respective terms and policies.

16. Modifications to Services and Terms

16.1 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We will not be liable for any modification, suspension, or discontinuation of the Services.

16.2 Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or a prominent notice in the Services. Your continued use after changes become effective constitutes acceptance of the updated Terms. If you disagree with the changes, you must stop using the Services and terminate your account.

17. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Delaware for the resolution of any disputes.

For customers located in the European Union, you may also have rights under the laws of your country of residence.

18. Dispute Resolution and Arbitration

18.1 Informal Resolution

Before initiating arbitration or litigation, you agree to attempt to resolve disputes informally by contacting us at [email protected]. We will attempt to resolve the dispute within 60 days.

18.2 Binding Arbitration

If informal resolution fails, you agree that any dispute arising from these Terms or the Services will be resolved through binding arbitration on an individual basis, except as stated below.

Arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitrator’s decision will be final and binding, and judgment may be entered in any court of competent jurisdiction.

18.3 Class Action Waiver

You agree to bring claims only in your individual capacity and not as a plaintiff or class member in any class, collective, or representative action. Class arbitrations, class actions, and representative actions are not permitted.

18.4 Exceptions

Either party may seek injunctive relief or other equitable relief in court to protect intellectual property rights or confidential information without first engaging in arbitration.

18.5 Opt-Out

You may opt out of the arbitration agreement within 30 days of first accepting these Terms by sending written notice to [email protected] with your name, address, and a clear statement that you wish to opt out.

19. Export Compliance

The Services may be subject to U.S. export control laws and regulations. You agree not to export, re-export, or transfer the Services to prohibited countries, entities, or individuals. You represent that you are not located in, under the control of, or a national or resident of any restricted country or on any U.S. government list of prohibited parties.

20. Miscellaneous

20.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable Subscription Agreement, constitute the entire agreement between you and ThreatReaper regarding the Services and supersede all prior agreements and understandings.

20.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

20.3 Waiver

No waiver of any term of these Terms will be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

20.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void.

20.5 Force Majeure

Neither party will be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, war, terrorism, labor disputes, internet failures, or government actions.

20.6 Notice

Notices to you may be sent to the email address associated with your account or posted on our website. Notices to us should be sent to [email protected].

20.7 Relationship of the Parties

These Terms do not create any partnership, joint venture, employment, or agency relationship between you and ThreatReaper.

20.8 Survival

Sections that by their nature should survive termination will survive, including sections related to intellectual property, indemnification, liability limitations, and dispute resolution.

21. Contact Information

If you have questions about these Terms or need to contact us regarding the Services: